AIAIFOR YOURSERVICE DESK
Hello, I am
I am your digital service agent.
How may I assist you today? I am an artificial intelligence designed to support my human colleagues at the IT service desk. I can automatically understand and resolve all incoming incidents and service requests without any waiting time, simultaneously, quickly, efficiently, and with the highest quality. I continuously learn and expand my knowledge base – tailored specifically to each customer. You can see exactly how this works in the video.
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YOUR BENEFITS
24/7 AVAILABILITY
AUTOMATED TICKET CREATION
QUALIFIED ANALYSIS
AI AUTOMATION FOR YOUR SERVICE DESK
IMPROVE QUALITY
& REDUCE COSTS
Peak Times: Many users often call at the same time, and your agents may not be able to answer all calls simultaneously or prioritize them by urgency.
With EMMA®AI, continuous availability is no longer an issue. EMMA®AI is available 24/7, 365 days a year, reliably answering every call and always creating a qualified ticket, which it processes according to your specific needs. EMMA®AI then sends a solution document or forwards the issue to the appropriate contact person.
Off-Hours: Standby duties, night shifts, and weekend services are expensive and unpopular with employees.
With EMMA®AI, you can intelligently prioritize incoming calls and forward tickets accordingly to minimize the need for standby services. By automatically distinguishing between service requests and emergencies, highly qualified IT specialists can be deployed more effectively. EMMA®AI enables efficient use of your resources and optimizes the workflows of your IT service desk. Your costs decrease, and both employee and customer satisfaction increase.
Skill Shortages and Turnover: Qualified employees are scarce in Germany, and competition is fierce.
With EMMA®AI, you have a service desk agent available 24/7, ensuring the continuous operation of your service desk. By relieving your human employees from repetitive and tedious tasks, their motivation increases, allowing them to focus on more challenging tasks. With EMMA®AI as a virtual colleague, you retain your IT team effectively while simultaneously reducing costs.
Ineffective Knowledge Management: Inadequate knowledge management leads to wasted time, misinformation, and inefficient problem-solving.
EMMA®AI enables efficient handling of service requests and incidents through automation, such as the automated sending of solution documents, significantly reducing the workload for your human IT team. Additionally, EMMA®AI facilitates an efficient transfer of knowledge through a company-specific, quality-assured knowledge database. For knowledge queries from your IT team, EMMA®AI is available via a secure chat based on company data, minimizing the risk of inaccurate or incorrect answers.
FAQ:
Frequently Asked Questions
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Contact Person
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